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Returns & Exchanges

Your satisfaction is important to us. If any product, for any reason, does not meet your expectations, you may return it for a complete refund, replacement or exchange within 30 days of receiving your order. Items should be returned to this address:

NYSP Online Store
C/O MSS Fulfillment
110 Vista Centre Drive, Suite #7
Forest, VA 24551

Please include your packing slip with the returned items. If you wish to replace a damaged item or exchange it for a different size, please indicate this on the packing slip. If you have any questions about returning or exchanging an item, call your program's 800 number below weekdays from 7:30 A.M. to 5:30 P.M. Eastern Standard Time.

  • • 866-949-8361